Privacy Policy

Effective Date: October 3rd, 2024

This policy (this “Privacy Policy”) explains how Hungryroot, Inc. (“Hungryroot,” “we,” “us,” or “our”) processes personal information of customers or visitors (“you,” “your”) on www.hungryroot.com (the “Site”), our mobile application (the “App”), or when you otherwise purchase or use our services (collectively, the “Services”). If you do not agree to the terms of this Privacy Policy, do not use any of our Services or submit your personal information to us. Please read this Privacy Policy together with our Terms of Use and all other relevant privacy notices we may provide or post. This Privacy Policy does not apply to digital properties that do not link to this Privacy Policy or to third-party websites to which the Services may link.

Please review our U.S. State Privacy Law Notice available here for information related to residents of certain states, including California, Colorado and Virginia.

  1. Personal Information We May Collect

    Personal information (that is, information that identifies you as an individual or relates to an identifiable person) that we may collect include:

    • First and last name
    • Billing and shipping postal address
    • Telephone number
    • Email address
    • Demographic information and other information you provide when you purchase a subscription (dietary preferences or restrictions) or in response to any customer survey related to your use of Hungryroot (prescription medication use or health goals and results from using Hungryroot), as well as information about your household size and demographics
    • Your payment card number and related payment card information (card brand, expiration)
    • Browser and device information, such as operating system name and version, device manufacturer and model, language, Internet browser type and version
    • App usage data
    • Social media account handle
    • Information collected through cookies, pixel tags, and other digital tracking technologies
    • Aggregated information
    • Internet Protocol (IP) address
    • Account username and password

    If you submit personal information relating to other individuals (such as other members of your household) to us or our service providers in connection with your use of our Services, you represent that you have the authority to do so and that we may use such information in accordance with this Privacy Policy.

  2. How We May Collect Personal Information

    We may collect Personal Information:

    • When you register for a subscription or otherwise interact with our Services. For example, when you place an order for a subscription or choose to complete our voluntary quiz that helps us identify your dietary preferences.
    • Automatically through your browser, device, or use of the App. We collect technical information automatically; for example, your IP address (through which we can determine your general location) and data about which pages you visit on the Site through the use of log files provided by our service providers.
    • When you contact us with questions, comments, or for customer support. For example, when you request customer support.
    • From other sources. For example, through social media and other third parties, to the extent permitted by applicable law. If you create an account using Apple Sign-In or Facebook Login, Hungryroot may collect customer information such as the name and email address associated with the third-party service.
    • Through use of cookies, pixel tags and other digital tracking technologies. For example, browser type, time spent on the Services, pages visited on the Site, and to measure the success of our marketing campaigns.
    • Through voluntary surveys, focus groups, video or audio conferences and other research-related activities, including information that may be considered sensitive (such as dietary preferences or restrictions, prescription medication use, or health goals and outcomes from using Hungryroot). including information that may be considered sensitive (such as dietary preferences or restrictions, or health goals and outcomes from using Hungryroot).
    • By aggregating information. Note that such information does not personally identify you.
  3. How We May Use Your Personal Information

    The business and commercial purposes for which the elements and categories of personal information set forth above may be used or disclosed are to:

    • Deliver our services and carry out obligations relating to your periodic renewing subscription with us. For example, when you sign up to receive groceries through our Services, you enter into a subscription with us to make these grocery deliveries on your behalf. We must process your personal information to fulfil your orders.
    • Provide, maintain, personalize, optimize, and improve the Services, including research and analytics regarding use of the Services, to provide a more personalized experience, or to remember you when you leave and return to the Services.
    • Deliver our newsletter to you, whether or not you are a customer.
    • Respond to your inquiries or requests for customer support.
    • Effectuate billing and payment for your purchase of the Services.
    • Conduct identification and authentication checks.
    • Contact prospective customers.
    • Conduct general research and aggregate reporting.
    • Collect, process, and retain your personal information where required by law (for example, to fulfill our regulatory obligations).
    • Provide you with more relevant content in marketing, promotional, or other communications to which you may be subscribed.
    • Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
    • Provide you with relevant information about our products and services, including to help you learn about other services that we offer.
  4. Third Parties With Whom Personal Information May Be Disclosed

    Hungryroot uses other companies and people to perform tasks on our behalf, and we need to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance, providing you with information about products and services you may want to purchase from us or our partners, providing customer service, and conducting or gathering research-related information. We may disclose your personal information to such entities, as set forth below. Note that such disclosure may be based on your instruction (e.g., through your use of the Services, a social media widget, or third-party integration, such as when you sign in to your Hungryroot account through Apple or Facebook). Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

    Note that this Privacy Policy does not apply to the practices of third parties that Hungryroot does not own or control, or individuals that Hungryroot does not employ or manage; you are subject to the privacy policies of those third parties. Hungryroot is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Services. We encourage you to review the privacy policy of any entity whose products or services you use through the Services.

    • Third-party service providers who provide services such as website hosting, advertising technology services, payment processing (e.g., Stripe), order fulfillment & shipping providers (e.g. Dispatch), information technology and related infrastructure provision, customer support, analytics services, email delivery, auditing, and other services.
    • Third parties authorized by you.
    • Any surviving entity or successors-in-interest in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings) and, in each case, any due diligence relating thereto.
    • Business partners that display our ads on their digital properties, or to whose digital properties the Services link, including those partners that help us perform targeted advertising.
    • Advertisers and advertising networks to select and serve relevant adverts to you and others. The information shared may include device-level information and analytics.
    • Analytics and search engine providers that assist us in the improvement and optimization of our site.
    • As we believe necessary: (i) under applicable law; (ii) investigate or take action regarding illegal activities, suspected fraud, or violations of Hungryroot's Terms of Use; (iii) to protect our rights, privacy, safety, or property, or the safety or property of yours or others; (iv) to allow us to pursue available remedies or limit our damages; and (v) to respond or comply with lawful requests from courts, law enforcement agencies, regulatory agencies, and other government authorities, which may include authorities outside your state or country of residence.
  5. Marketing Communications

    If you no longer wish to receive marketing-related emails, such as our newsletter, you may opt out by following the instructions contained in each such email, or by emailing your request to [email protected]. Some messages from Hungryroot are Services-related, such as confirmation of your order or correspondence with the Hungryroot support team. You may not opt out of such emails. You may also opt out of push notifications from the Hungryroot app by updating your device settings accordingly.

    With your consent, we may also send you SMS messages about your order or to provide other information to you. You may opt out of receiving SMS messages by replying “STOP” to the sender at any time. Please note that our partners, including our shipping partners, may also contact you directly using SMS regarding your order. These messages are separate from any SMS messages Hungryroot sends to you.

  6. Security

    We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We also implement reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. For example, we may use network safeguards such as firewalls and data encryption, Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS), enforce physical access controls, and authorize access to personal data only for those people who require access to fulfill their job responsibilities. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. You are responsible for keeping confidential any passwords you use to access our Services and your email account, and for keeping your SMS destination secure. We ask you not to share this password with anyone else and not to use this password for other services or products. To the fullest extent permitted by applicable law, we do not accept liability for any unauthorized disclosure.

  7. Persons Under 18 Years of Age

    We do not knowingly collect the personal information of children under eighteen (18) years of age. If we learn that we have collected such personal information, we will take reasonable steps to remove such information from our database.

  8. Digital Tracking Technologies

    Hungryroot uses a variety of digital tracking technologies to help us better understand how people use our Services and facilitate ad targeting by third parties for first and third party products or services. Hungryroot may partner with third-party services that may use tracking technologies, such as browser cookies or Flash cookies, to provide certain services or features. These technologies allow a partner to recognize your computer each time you visit Hungryroot.

    To the extent we use Google, Facebook, Instagram, TikTok, or Twitter for advertising purposes, please refer to the links provided by these respective companies to understand their related opt-out choices. More broadly, the online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative or the Digital Advertising Alliance (including for mobile apps at https://youradchoices.com/appchoices). Please note you must separately opt out in each browser and on each device; if you clear cache or cookies, be sure to reset your preferences as applicable (such as in the browser context). We are not responsible to the extent any such opt-outs are not honored by any advertising technology companies. Some internet browsers allow you to limit or disable the use of tracking technologies. More detailed information about can be found at the browser's website or settings.

  9. Deletion Requests

    You may have the right to request that we delete certain personal information collected and maintained about you, subject to certain exceptions. Deletion requests may be submitted using our online form available here. Once your request is verified and we have determined that we are required to delete that information in accordance with applicable law, we will delete your personal information accordingly. Your request to delete your personal information may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the State Privacy Laws, or if we are otherwise legally required to retain your information (e.g., to comply with law enforcement or a court order). Please note that a record of your deletion request may be kept pursuant to our legal obligations.

  10. Do Not Sell or Share My Personal Information

    You may have the right to opt out of the “sale” and “sharing” of your personal information, as such terms are described above, including the processing of personal information for targeted advertising more generally. If you wish to opt out of these uses of your personal information, you may either submit a request to [email protected], or complete our online form available here or when you click on the “Do Not Sell or Share My Personal Information” link available on our homepage.

  11. Updates to this Privacy Policy

    Any changes we may make to this Privacy Policy will be posted on this page and, where appropriate, you may be notified by email, in the App, or other places that Hungryroot deems appropriate. Please check back here frequently to see any updates or changes to this Privacy Policy. Your continued use of our Services following the posting of any changes will mean that you accept the changes we have made. The “Effective Date” at the top of this Privacy Policy indicates the date on which this Privacy Policy was last updated.

  12. Contact Us

    If you have questions or suggestions you can contact Hungryroot's support team by sending an email to [email protected].